FAQs

Get the best value tickets by booking online! Save money by pre-booking entry to Eden online rather than buying tickets when you arrive – see our admission prices. Please note that entry to the Eden Project is not guaranteed without an advanced booking, so all* visitors to Eden, including Passholders and those who can visit for free, are strongly encouraged to pre-book a time slot in advance of each visit, especially the during school holidays when we are busy. 

*Eden Project Members (and their guests) do not need to pre-book timed entry, and are guaranteed admission before last entry.

Yes, our General Tickets are also Annual Passes that allow you unlimited entry to Eden for a whole year. Many people only visit us once in a year but offering Passes in this way allows us to treat your ticket fee as a donation and therefore increase funding for our charitable work. Find out more about how this works.

Throughout the year, we occasionally launch limited-time day ticket promotions but we can’t guarantee any availability for when you’re planning to visit. Check our Book tickets webpage for information about any offers we are running at the moment. 

Please see our Memberships and Locals’ Passes (valid for residents of Cornwall and Devon) as other forms of admission that offer you even better value to visit Eden.

When purchasing tickets, please consider ticking the Gift Aid box at checkout as you could increase your donation to our charity by 25% at no extra cost for you. Find out more about Gift Aid.

Before you arrive, to speed up your entry to Eden, please make sure you have proof of purchase of your tickets/Pass/Membership, plus your time slot if required. We recommend that you have it ready on your phone rather than on a printout.

In accordance with our terms and conditions, we do not offer refunds, but if you have an Annual or Locals’ Pass and wish to change the date/time of your visit, please email boxoffice@edenproject.com with your booking reference. We have limited capacity, so this allows us to offer your timed entry booking to someone else.

Some ticket types and events have non-transferrable tickets, so please refer to our terms and conditions or contact boxoffice@edenproject.com. 
 

Up to four under 5s per accompanying adult get into Eden for free. A Child Ticket must be purchased for each additional child over this limit.

A Child Ticket is required for all children aged between 5-16. We offer a Young Adult Ticket for people aged 17–25. 

Children aged 0–13 must be accompanied by an adult. 

With the exception of Members and Patrons, all visitors to Eden are advised to book a time slot in advance of each visit, including under 5s, to guarantee admission. Visit our admissions page.

To visit using a Locals' or Annual Pass you simply need to book yourself a (free) time slot online by following the 'Book Passholder tickets' option on our Book tickets webpage.

Then when you arrive at Eden, you will need to show your Pass/proof of purchase (such as the receipt you were given when you visited, or the booking confirmation email you were sent when you bought it online). 

If you've lost your Pass or you're unsure when it expires, please email our Box Office with your booking reference on boxoffice@edenproject.com (or call 01726 811972, open Monday to Friday 9.30am-4.30pm, Saturday to Sunday 10am-2pm).

Once booked, if you're unable to make your visit after all, please let us know by emailing boxoffice@edenproject.com with your booking reference. That way, we are able to offer your valuable place to someone else. This will help us greatly as we reach our limited visitor capacity during busy periods.

Eden Project Members, and their guests*, no longer need to pre-book timed entry to visit Eden. Please ensure you bring along your Membership card or booking reference number to be scanned upon entry. Your guests must also be with you when you arrive – they will not be allowed entry without you. 

*If visiting us with additional guests, which fall outside of your normal Membership allowance, you will need to pre-book them a time slot online and we'd recommend buying tickets in advance for best value.

If you've lost your Pass, are unsure when it expires, or you can't find your original proof of purchase to show on arrival, please email our Box Office with your booking reference on boxoffice@edenproject.com (or call 01726 811972, open Monday to Friday 9.30am-4.30pm, Saturday to Sunday 10am-2pm).

• All our General Tickets, which offer unlimited entry for a year, are cheaper if you book online. 
• If you receive Universal Credit, Pension Credit or UK legacy benefits, we offer a limited number of discounted day entry tickets every day – find out more.
• If you are a resident of Cornwall of Devon, our discounted Locals' Passes are available to purchase for a limited period each year – find out more.
• If you are between the ages of 17-25 or a student, we offer discounted tickets, and it is cheaper to book your ticket online. When you visit, please bring along a valid form of ID stating your date of birth and/or proof of being a full-time student, such as a TOTUM (formerly NUS Extra) or student ID card.
• If you have a Tesco Clubcard, you can exchange your vouchers for a day entry ticket – find out more.
• Blue Peter Badge holders (between 6-15 years old) can enter for free when accompanied by an adult with a valid form of admission (with a maximum of four badge holders per adult). When you book general tickets online, you will see the option to select Blue Peter Badge holders. When you arrive, please show your badge and ID card or letter. 
• If there are 15 or more people in your group and arriving by coach or minibus, you can benefit from a group discount – find out more.
• If you are planning a school trip, we offer discounted entry and the option of facilitated workshops – find out more. 

Locals' Passes give residents of Cornwall and Devon discounted entry to the Eden Project and are only on sale at limited times during the year – find out if Locals' Passes are available to purchase at the moment and how this offer works. 

Yes, you can find out how to exchange your Tesco Clubcard vouchers for Day Entry tickets to the Eden Project here. 

Please note that when booking using Tesco Clubcard points your ticket will give you single day entry rather than an Annual Pass.  

We're open most days of the year except 25-26 December, some days in January and February when we undertake staff training and essential maintenance, and for very occasional private events. See our full opening hours to plan your visit.

Occasionally we have to close our Biomes early, to give our plants a special treatment that keeps them healthy or for private events – you'll be able to see this on our opening times page.

Our full address is: Eden Project, Bodelva, St Austell, Cornwall, PL24 2SG. 

If you are travelling by car, we have ample of free car parking. We also have electric vehicle charging points – find out more. 

You can also reach the Eden Project by bike, on foot or using public transport. If you travel to Eden in a planet-friendly way, you may be entitled to a free Guide Book. See our green travel incentive FAQ below to find out if you are eligible. 

If you are travelling by bike, we have bike racks just at the edge of Banana Coach Park, before you walk down to the Visitor Centre. 

Find out more about getting here, including full directions and maps.

If you travel to Eden in a planet-friendly way, whether that’s by train and/or bus, on foot or by bike, your party can claim an Eden Guide Book worth £6 on arrival.

You will get one Guide Book per party, and if you’re also bringing children aged between 5-16, we’ll add a copy of our Children’s Guide Book, worth £5. 

In order to claim your free gift, please make yourself known to the ticketing team on arrival at the Visitor Centre, and hold onto any train or bus receipts from your journey to us. 

Please note, this offer is available per booked group on your first visit to Eden, not for those returning with their Annual Pass or Membership. Excludes Locals’ Pass Holders, group and schools bookings, Universal Credit and Pension Credit Day Ticket Holders and those visiting for free (for example as part of our Community Weekends or parkrun participants/spectators). Terms apply - see below.

Free Eden Guide Book FAQs

Do I need to provide proof to claim my Guide Book? 
We ask you to hang onto any receipts from your bus or train travel to Eden and show them to the team on arrival. 

What if I lost my receipt?
Just let our team at the ticketing desks know. 

How do I prove that I walked or cycled?
Just let the team at ticketing know that you walked or cycled to the Eden Project. Obviously you won’t be able to provide any proof, so we’ll be operating an honesty policy. If the offer is clearly being abused by those who arrive by car, we retain the right to rescind the offer. 

Please note that this offer is not for visitors who have walked from the car park. Nor can we accept those participating in or watching parkrun events.

I came by coach; can I claim a free Guide Book?
We are not extending this offer to our visitors that arrive by coach, as admission prices are already reduced for these visitors. Find out more about the benefits of visiting Eden on a group visit.

Why are Locals’ Pass holders not included in this offer?
We are not extending this offer to Locals’ Pass holders as admission prices are already reduced for these visitors. Find out more about the benefits for Locals’ Pass holders.

I’ve already bought a Guide Book – can I get my money back?
If you’ve already purchased a Guide Book prior to your visit we will issue you a refund of £6 against your payment. Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of your visit. Please note that the booking fee and/or any transaction fees are not refundable in these circumstances.

How many Guide Books can I claim? 
You can claim up to one Adult Guide Book per booked group, and one Children’s Guide Book if your booking includes at least one child aged between 5-16. 

I’m bringing my children – can they have a Guide Book?
You can claim a Children’s Guide Book if your booking includes at least one child aged between 5-16. 

Terms & Conditions

• Offer valid on visits from Friday 1 July 2022 onwards.
• Up to one Adult Guide Book per booked visit, plus a further Children’s Guide Book if your booking includes a child aged between 5-16. Please note that all visits to the Eden Project must be pre-booked via edenproject.com/book. 
• Cannot be used in conjunction with any other offer or discount. Excludes Locals’ Pass holders and those visiting for free.
• Valid for all general admission ticket holders, Members and Annual Pass holders. Valid for first visit only, excludes repeat visits. 
• Valid when visiting for standard day entry to Eden only, excludes all Sessions or other ticketed events. 
• We reserve the right to change the benefits of this offer at any time and without prior notice. Any changes to benefits will be published on the Eden Project website. 
• There is no cash alternative for this offer. However, if you’ve already bought a Guide Book as part of your ticket booking, please speak to the ticketing team to arrange a refund of £6 (£5 for child Guide Book) against your original payment. Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of your visit. Please note that the booking fee and/or any transaction fees are not refundable in these circumstances.
• Eden reserves the right to refuse this offer to anyone it reasonably believes has not travelled to Eden by train, bus, car or foot (when valid proof isn’t shown).
   

We have multiple food and drink venues across the Eden Project offering a wide variety of delicious menus, from light snacks to hearty hot meals. Our food is responsibly sourced, fairly traded, single-source, seasonal and/or local and freshly made, often in front of your eyes. Explore our current menus.

We cater for vegetarians, vegans, meat-eaters, gluten-free diets, and those with other dietary requirements. Please tell a member of staff if you have particular dietary requirements and they'll do their best to help you.

There is plenty of seating across all our food venues, both inside and out, where you can relax and enjoy our food and drink options.

Don't forget to bring a reusable cup to save on hot drinks. Alternatively, to tackle single-use coffee cups, if you are purchasing a takeaway drink, we operate a reusable cup scheme, where you can borrow one of our cups – find out how this scheme works. 

Find out more about eating at the Eden Project. 

Yes – as well as the option to buy a guide book when you arrive, the Eden Project's Biomes are brought to life by our team of Explainers and Tale Makers every day, and we offer a variety of guided tours and self-led trails to help you uncover the incredible stories of our plants and gardens. You can book a private Explorer Tour or Immersive Rainforest Experience ahead of your visit. Find out more about all our free and private tours here. 

Most of Eden's garden displays are outdoors. But you can also visit the Core – a fantastic building full of interactive displays and exhibits – a selection of cafés, and of course the two Biomes (greenhouses). Don't forget your suncream on hot days; you can still get sunburnt through the Biomes. Find out about visiting Eden in all weathers.

The Eden Project is a feast for the senses and a really interactive day out for families. We've laid on lots of special things for kids:

• Imaginative children's play spaces including Nature's Playground - a spectacular natural adventure play area in our Outdoor Gardens
• Interactive exhibits
• Giant garden sculptures
• Children's menu in our cafés
• Special free activities during every school holiday – find out what's on 

Take a look at our tips for parents to get the most out of your visit.

All toilet buildings have unisex baby changing facilities. All our catering outlets have high chairs and microwaves. If you need to warm a bottle for your baby just ask a member of the team. While we welcome breastfeeding across the site, if you wish to have a private and quiet space, please speak to a team member who can find you the best location on the day. 

You'll find lots of other useful information on our Visiting with kids page.

You can bring your dog into our Outdoor Gardens at no extra charge. However, with the exception of guide dogs, dogs are not allowed inside the Biomes, children's play areas or Link Building (the building between the Biomes). Please read our full guide on visiting with your dog for more information.

We do not allow any other pets at Eden.

If you think you've lost something at the Eden Project, drop us an email on lostproperty@edenproject.com.

YHA Eden Project is located right here on site, where you can hire quirky Airstreams, bell tents or Landpods for a memorable night’s sleep under the stars. Wild camping is available for our Eden Sessions music events.

Yes, you can leave your suitcases or rucksacks in our lockers – all you need is a £1 coin, which you’ll get back. The lockers are located near the main entrance at our Visitor Centre Park and Ride Bus Stop, as well as at Banana Coach Park.

Scooters, skateboards, balance bikes and roller skates are not permitted on site.

No, we don’t allow members of the public to fly drones of any size over any part of the Eden site. 

Absolutely. Please visit our dedicated accessibility guide for full details on getting around Eden.

Yes – please visit our dedicated accessibility guide for full details.

Yes – we offer free entry to carers/personal assistants. When you book general tickets online, you will see the option to select a personal assistant.