Tickets, services and events terms and conditions

Key features:

• Every visitor will need to reserve an arrival time slot for their visit, including those who can visit for free, such as personal carers, under-fives.
• On arrival you should have proof of your time slot on your phone or on a printout
• You have 30 minutes from your chosen time slot to enter the Eden Project.
• Your Annual Pass for return visits will be issued after your first visit.
• Get the best value tickets by booking online! From 1 April, save money by pre-booking entry to Eden online rather than buying tickets at the Visitor Centre.

General conditions:

• We operate a policy of no refunds or exchanges for entry tickets or annual pass that include timed entry as these are capacity managed. (This does not affect your statutory rights).
• Get the best value tickets by booking online. From 1 April, save money by pre-booking entry to Eden online rather than buying tickets at the Visitor Centre – see our admission prices here. Please note that entry to the Eden Project is not guaranteed without an advanced booking.
• Adult passes are available to those aged 26 and over.
• Student passes are available to those with a valid student ID card.
• Young adult passes are available to those aged 17 – 25.
• Child tickets apply to those aged 5 - 16.
• Under 5s, Blue Peter Pass Holders and Carers / PA’s for our disabled visitors are admitted free but will still need a pre-booked ticket.
• A maximum of four Under5s and Blue Peter Pass Holders are allowed to visit for free per accompanying adult. Any additional Under5 or Blue Peter Pass Holder will require a paid Child’s ticket.
• In order to protect our visitors and staff, we may from time to time require visitors to observe particular instructions whilst visiting the Eden Project. These may be in line with or exceed the current specific Government guidance. It is a condition of entry that visitors agree to abide by these instructions. The Eden Project reserves the right to ask visitors to leave the site if, in its sole opinion, they fail to comply with these instructions

Please check our website www.edenproject.com for details of our opening hours and special events.

Availability:

• A limited number of universal credit and pension credit tickets can be bought online in advance or on the gate on the day of visit. Online bookings are strongly  encouraged to ensure availability. Tickets are subject to availability. The Eden Project reserves the right to withdraw this ticket offer at any point. 

Validation:

• The offer is available for visitors receiving universal credit, pension credit or UK legacy benefits such as: (PIP) personal independence payment, attendance allowance, disability living allowance, housing benefit, income-related employment and support allowance (ESA), income-based jobseeker's allowance (JSA), child tax credits (CTC), working tax credits (WTC) and income support. An identifiable proof of the visitor as a recipient of one of the list above will be required on arrival.

Refunds: 

• Universal credit and pension credit Day Tickets are non-refundable.

Start date and expiry: 

• Day Tickets are valid for one day only. If booked online, the ticket is only valid for the date selected at the time of booking.

Proof of eligibility: 

• The offer is available for visitors receiving Universal Credit, Pension Credit or UK legacy benefits such as: (PIP) Personal Independence Payment, Disability Living Allowance, Attendance Allowance, Housing Benefit, income-related Employment and Support Allowance (ESA), income-based Jobseeker's Allowance (JSA), Child Tax Credits (CTC), Working Tax Credits (WTC), Income Support. An identifiable proof of the visitor as a recipient of either of the list above will be required on arrival.
• Up to 4 people (2 adults and 2 children 5-16) from the same household can benefit from this offer. Proof of age may be requested on the gate.

General use: 

• Your Universal Credit / Pension Credit Day Ticket cannot be used in conjunction with any other offer and remains the property of Eden Project Limited. The Day Tickets are non-transferable. Day Tickets may be cancelled and the holder refused entry if the holder is unable to confirm proof of identity to match their ticket or booking. Tickets may not be re-sold. Subject to availability. The Eden Project reserves the right to withdraw this ticket type at any point.

• To take advantage of this offer, all visitors must pre-book their admission on our website at least 48 hours in advance. On arrival at the Eden Project, proof of age or student ID may be requested if applicable for the Passes purchased.
• General Admission + Zip Wire Passes are subject to availability. Passes are non-refundable and non-transferable.
• A General Admission + Zip Wire Pass includes one Zip Wire Experience on the selected date at the time of booking and an Annual Pass to visit Eden Project for a year from the day of your Experience.
• Eden Project reserves the right to cancel the General Admission + Zip Wire Pass. If a Pass is cancelled by Eden you will normally be offered a refund. Any transaction fees are not refundable in these circumstances.
• Please note that all children visiting Eden must be accompanied by an adult. The Zip Wire Experience is suitable for Children weighing 35Kgs and over. 
• Visitors are advised that not all areas may be operational on the day of their visit.
  Excludes entry to separately ticketed events.
• The Eden Project has the right to cancel this promotion at any time.

Availability: 

• Locals' Passes can be bought online and via the Eden Box Office from 5 September 2024.

Validation: 

• Your Locals' Pass must be validated on site at Eden before you can use it. To do this you will need to present proof of residence in either Devon or Cornwall and a photo ID, together with your Locals' Pass ticket. A photo driving license is ideal. Locals' Passes are available exclusively to those whose primary address is in Devon or Cornwall (i.e. postcodes starting with TR, PL, TQ or EX).

Refunds:

• All Locals’ Passes are non-refundable.

Start date and expiry 

• Passes are valid for 1 year from the moment you purchase them.

Proof of residency: 

• Pass holders will be required to present proof of residence in either Devon or Cornwall on arrival in the Visitor Centre at Eden in order to validate their Locals' Pass.

Young Adult/Student Pass: 

• Pass holders will be required to present proof of age (17-25) or proof of being a full-time student (such as NUS Extra or a student ID card) on arrival in the Visitor Centre at Eden in order to validate their Locals’ Pass.

General use:

• Your Locals' Pass cannot be used in conjunction with any other offer and remains the property of Eden Project Limited. Locals’ Passes are not valid in conjunction with School visits. Locals' Passes are non-transferable, once registered. Pass holders may also be asked to confirm proof of identity when re-visiting using their Locals' Pass. Passes may be cancelled and the holder refused entry if the holder is unable to confirm proof of identity to match their pass on subsequent visits. Passes may not be re-sold.
• Locals’ Passholders will need to book a (free) timed entry slot online each time they would like to visit the Eden Project.

Availability:

• Locals' Passes can be bought online and via the Eden Box Office from 1 April - 31 May 2024.

Validation:

• Your Locals' Pass must be validated on site at Eden before you can use it. To do this you will need to present proof of residence in either Devon or Cornwall and a photo ID, together with your Locals' Pass ticket. A photo driving license is ideal. Locals' Passes are available exclusively to those whose primary address is in Devon or Cornwall (i.e. postcodes starting with TR, PL, TQ or EX).

Refunds:

• All Locals’ Passes are non-refundable.

Start date and expiry:

• Passes are valid until 31 March 2025.

Proof of residency:

• Pass holders will be required to present proof of residence in either Devon or Cornwall on arrival in the Visitor Centre at Eden in order to validate their Locals' Pass.

Young Adult/Student Pass:

• Pass holders will be required to present proof of age (17-25) or proof of being a full-time student (such as NUS Extra or a student ID card) on arrival in the Visitor Centre at Eden in order to validate their Locals’ Pass.

General use:

• Your Locals' Pass cannot be used in conjunction with any other offer and remains the property of Eden Project Limited. Locals’ Passes are not valid in conjunction with School visits. Locals' Passes are non-transferable, once registered. Pass holders may also be asked to confirm proof of identity when re-visiting using their Locals' Pass. Passes may be cancelled and the holder refused entry if the holder is unable to confirm proof of identity to match their pass on subsequent visits. Passes may not be re-sold.
• Locals’ Passholders will need to book a (free) timed entry slot online each time they would like to visit the Eden Project.

Availability:

• Winter Locals' Passes can be bought online and via the Eden Box Office from 13 October - 23 December 2023.

Validation:

• Your Winter Locals' Pass must be validated on site at Eden before you can use it. To do this you will need to present proof of residence in either Devon or Cornwall and a photo ID, together with your Locals' Pass ticket. A photo driving license is ideal. Locals' Passes are available exclusively to those whose primary address is in Devon or Cornwall (i.e. postcodes starting with TR, PL, TQ or EX).

Refunds:

• All Locals’ Passes are non-refundable.

Start date and expiry:

• Passes bought online are valid until 31 March 2024.

Proof of residency:

• The ticket holders will be required to present proof of residence in either Devon or Cornwall on arrival in the Visitor Centre at Eden in order to validate their Locals' Pass.

General use:

• Your Locals' Pass cannot be used in conjunction with any other offer and remains the property of Eden Project Limited. Locals’ Passes are not valid in conjunction with School visits. Locals' Passes are non-transferable, once registered. Pass holders may also be asked to confirm proof of identity when re-visiting using their Locals' Pass. Passes may be cancelled and the holder refused entry if the holder is unable to confirm proof of identity to match their pass on subsequent visits. Passes may not be re-sold.
• Locals’ Passholders will need to book a (free) timed entry slot online each time they would like to visit the Eden Project.

To take advantage of this offer, all visitors must pre-book their admission on our website or at our admissions gate. 

On arrival at the Eden Project, proof of age or student ID may be requested if applicable for the Passes and Tickets purchased.  

The Immersive Rainforest Experience Pass and Tickets are subject to availability. Immersive Rainforest Experience Passes and Tickets are non-refundable and non-transferable.  

An Immersive Rainforest Experience Pass or Ticket is only valid for one Tour and Experience on selected date.  

The Immersive Experience includes:

• 1x Eden Project guidebook 
• 1x Eden Project tote bag 
• 1x sustainable water bottle  
• 1x Eden-grown plant 
• 1x 15 min welcome to Eden walk and talk through Ourdoor Gardens 
• 1x 90 minute small-group tour with an Eden Explainer or tour guide 
• 1x 30 min immersive spice tea blending Experience  
• 1x premium parking spot per booking  

The Immersive Rainforest Experience Tickets include an Annual Pass to visit Eden Project for a year from the day of your Experience. 

The Immersive Rainforest Experience Pass is for existing Eden Project Passholders, including: Members, Local Passholders, Annual Passholders. 

Eden Project reserves the right to cancel the Immersive Rainforest Experience. If an Immersive Rainforest Experience is cancelled by Eden you will normally be offered a refund. Any transaction fees are not refundable in these circumstances. 

Please note that all children visiting Eden must be accompanied by an adult. The Immersive Rainforest Experiences are suitable for children of 11 years old and above. 

Visitors are advised that not all areas may be operational on the day of their visit.

Excludes entry to separately ticketed events. 

The Eden Project has the right to cancel this promotion at any time. 

• Standard Terms and Conditions apply.
• On arrival at the Eden Project, proof of age or student ID may be requested if applicable for the Passes and Tickets purchased.
• The Immersive Rainforest Experience: Spice Edition Pass and Tickets are subject to availability. Immersive Rainforest Experience: Spice Edition Passes and Tickets are non-refundable and non-transferable.
• An Immersive Rainforest Experience: Spice Edition Pass or Ticket is only valid for one Tour and Experience on selected date.
• The Immersive Experience includes:2 vouchers, 1 for a drink (tea/coffee/soft drink) and 1 for a box of Pukka Tea (20 tea bags size) from our shop.
• 1x 90 minute small-group tour with an Eden Tour Guide.
• 1x Immersive Experience activity of approximately 30min in length.
• Immersive Rainforest Experience: Spice Edition Tickets include an Annual Pass to visit Eden Project for a year from the day of your Experience.
• The Immersive Rainforest Experience: Spice Edition Pass is for existing Eden Project Passholders, including: Members, Local Passholders, Annual Passholders.
• Eden Project reserves the right to cancel the Immersive Experience. If an Immersive Experience is cancelled by Eden you will normally be offered a refund. Any transaction fees are not refundable in these circumstances.
• Please note that all children visiting Eden must be accompanied by an adult.
• Visitors are advised that not all areas may be operational on the day of their visit.
• Excludes entry to separately ticketed events.
• The Eden Project has the right to cancel this promotion at any time.

• To take advantage of this offer, all visitors must pre-book their admission on our website at least two days in advance. On arrival at the Eden Project, proof of age or student ID may be requested if applicable for the Passes and Tickets purchased.
• The Eden Immersive Experience Pass and Tickets are subject to availability. Eden Immersive Experience Passes and Tickets are non-refundable and non-transferable.
• An Eden Immersive Experience Pass or Ticket is only valid for one Tour and Experience on selected date.

The Immersive Experience includes:

• 2 vouchers, 1 for a drink (tea/coffee/soft drink) and 1 for an ice cream (one scoop).
• 1x 90 minute small-group tour with an Eden Storyteller.
• 1x Immersive Experience activity of approximately 30min in length.
• Eden Project reserves the right to cancel the Immersive Experience. If an Immersive Experience is cancelled by Eden you will normally be offered a refund. Any transaction fees are not refundable in these circumstances.
• Please note that all children visiting Eden must be accompanied by an adult.
• Visitors are advised that not all areas may be operational on the day of their visit.
• Excludes entry to separately ticketed events.
• The Eden Project has the right to cancel this promotion at any time.

• Standard Terms and Conditions apply
• To book a private tour, the booking on our website must be made at least three days in advance. Each tour is for a maximum of 6 people.
• The Eden Explorer Tours are subject to availability. Eden Explorer Tours are non-refundable and non-transferable.
• An Eden Explorer Tour is only valid for one Tour on the selected booked date.
• Eden Project reserves the right to cancel the Explorer Tour. If an Explorer Tour is cancelled by Eden you will normally be offered a refund. Any transaction fees are not refundable in these circumstances.
• Please note that all children visiting Eden must be accompanied by an adult. All participants in the tour must have a valid form of admission in addition to the Explorer Tour booking.
• Visitors are advised that not all areas may be operational on the day of their visit.
• Excludes entry to separately ticketed events.
• The Eden Project has the right to cancel this promotion at any time.

To take advantage of this offer, all visitors must pre-book their admission on our website or at our admissions gate. 

On arrival at the Eden Project, proof of age or student ID may be requested if applicable for the Passes and Tickets purchased.  

The Immersive Mediterranean Experience Pass and Tickets are subject to availability. Immersive Mediterranean Experience Passes and Tickets are non-refundable and non-transferable.  

An Immersive Mediterranean Experience Pass or Ticket is only valid for one Tour and Experience on selected date.  

The Immersive Experience includes: 

• 1x Eden Project guidebook 
• 1x Eden Project tote bag 
• 1x sustainable water bottle  
• 1x 120minute small-group Mediterranean tour with an Eden Explainer or tour guide, including an introduction to eden and the Core building, and an olive oil tasting 
• 1x premium parking spot per booking 

The Immersive Mediterranean Experience Tickets include an Annual Pass to visit Eden project for a year from the day of your Experience. 

The Immersive Mediterranean Experience Pass is for existing Eden Project Passholders, including: Members, Local Passholders, Annual Passholders. 

Eden Project reserves the right to cancel the Immersive Mediterranean Experience. If an Immersive Mediterranean Experience is cancelled by Eden you will normally be offered a refund. Any transaction fees are not refundable in these circumstances. 

Please note that all children visiting Eden must be accompanied by an adult. The Immersive Mediterranean Experiences are suitable for children of 11 years old and above.  

Visitors are advised that not all areas may be operational on the day of their visit.

Excludes entry to separately ticketed events. 

The Eden Project has the right to cancel this promotion at any time. 

• All Eden Project Memberships are non-refundable and non-transferable. Membership cards are for the named card holder only and Members are not permitted to allow another person to use their Membership card.
• We reserve the right to change the benefits that apply to Eden Project Membership at any time and without prior notice. Any changes to benefits will be published on the Eden Project website and within Member communications. We reserve the right to change the price of Membership and you will be informed of any fee increase within your Member communications.
• Eden Project Membership allows you access to Eden during public opening hours and may not include all activities such as ice skating and these activities must be booked separately. Please note that Membership cannot guarantee entry on a particular day as on extremely busy days we may have to close the gates for health and safety/capacity reasons.
• Any third parties or external providers of a benefit included in the Membership package will have absolute discretion in relation to the provision of services. We are in no way responsible for and do not accept any liability for loss or damage suffered as a result of a fault, error or omission in the provision of these services.

If you have any queries or complaints please contact the Membership team:

Telephone: 01726 811 932

Email: membership@edenproject.com

Post: Membership, Eden Project, Bodelva, Cornwall, PL24 2SG

• Contributions combine a voluntary donation and a payment for the benefits that the Eden Project offers to Patrons. By joining as a Patron, your annual contribution is split between a payment for the benefits of £200 inclusive of VAT, and a requested voluntary donation of £300, £800 or £4800. Benefits can be purchased at the minimum price, and any amounts given over and above this minimum price are given freely as a donation. For Gift Aid purposes, the amount of your payment which may be claimed is £300, £800 or £4800.
• All Eden Project Patrons memberships are non-refundable and non-transferable. Patrons membership cards are for the named cardholder only and Patrons are not permitted to allow another person to use their card.
  We reserve the right to change the benefits that apply to Eden Project Patrons at any time and without prior notice. Any changes to benefits will be published on the Eden Project website and within Patron communications.
• Patrons membership allows you access to Eden during public opening hours and may not include all ticketed activities which must be booked separately. Please note that Patrons membership cannot guarantee entry on a particular day as on extremely busy days we may have to close the gates for health and safety/capacity reasons.
• We reserve the right to change the price of the cost of benefits of Eden Project Patrons membership and you will be informed of any fee increase within your Patron communications. Any third parties or external providers of a benefit included in the Patrons membership package will have absolute discretion in relation to the provision of services. We are in no way responsible for and do not accept any liability for loss or damage suffered as a result of a fault, error or omission in the provision of these services.

If you have any queries or complaints please contact the Patrons Officer:

Telephone: 01726 811 910

Email: patrons@edenproject.com

Post: Eden Project Patrons, Bodelva, Cornwall PL24 2SG

• Contributions combine a voluntary donation and a payment for the benefits that the Eden Project offers to Patrons.
• By joining as a Core Patron, your annual contribution of £1,000 is split between a payment for the benefits of £200 inclusive of VAT, and a requested voluntary donation of £800. Benefits can be purchased at the minimum price, and any amounts given over and above this minimum price are given freely as a donation. For Gift Aid purposes, the amount of your payment which may be claimed is £800.
• By joining as an Infinity Patron, your annual contribution of £5,000 is split between a payment for the benefits of £500 inclusive of VAT, and a requested voluntary donation of £4500. Benefits can be purchased at the minimum price, and any amounts given over and above this minimum price are given freely as a donation. For Gift Aid purposes, the amount of your payment which may be claimed is £4500.
• All Eden Project Patrons memberships are non-refundable and non-transferable. Membership cards are for the named card holder only and Patrons are not permitted to allow another person to use their card.
• We reserve the right to change the benefits that apply to Eden Project Patrons at any time and without prior notice. Any changes to benefits will be published on the Eden Project website and within Patron communications.
• Patrons membership allows you access to Eden during public opening hours and may not include all ticketed activities which must be booked separately. Please note that Patrons membership cannot guarantee entry on a particular day as on extremely busy days we may have to close the gates for health and safety/capacity reasons.
• We reserve the right to change the price of the cost of benefits of Eden Project Patrons membership and you will be informed of any fee increase within your Patron communications.
• Any third parties or external providers of a benefit included in the Patrons membership package will have absolute discretion in relation to the provision of services. We are in no way responsible for and do not accept any liability for loss or damage suffered as a result of a fault, error or omission in the provision of these services.

If you have any queries or complaints please contact the Patrons Officer:

Telephone: 01726 811 910

Email: patrons@edenproject.com

Post: Eden Project Patrons, Bodelva, Cornwall PL24 2SG

• This event requires a pre-booked ticket and is available for Eden Project Members and their guests to attend.
• Please note that the guest allowance for this event is a maximum of two guests per Member.
• A refundable £2 booking fee per person applies to this event. The booking fee will be refunded to you within 3 working days if you attend the event or cancel your booking with at least 24 hours' notice.

Tickets and Admission:

• This event requires a pre-booked ticket and is available for Eden Project Members and their guests to attend. Please note that the guest allowance for this event is a maximum of two adults and three children per Membership, not per individual Member.
• A refundable £2 booking fee per person applies to this event. The booking fee will be refunded to you within 3 working days if you attend the event or cancel your booking with at least 24 hours' notice.

Food and drink:

• All event attendees will be offered a complimentary drink and sweet treat. All products contain allergens and are prepared in a kitchen environment that also handles allergens including, but not limited to, gluten, wheat, rye, nuts, milk, soya, eggs, sulphites, sesame, seeds and mustard.
• If you have any allergies or dietary requirements, then please contact the Membership team on: Telephone: 01726 811932 Email: members@edenproject.com

Tickets and Admission:

• This event requires a pre-booked ticket and is available for Eden Project Members and their guests to attend.

Food and drink:

• All event attendees will be offered a complimentary voucher to redeem on site for one sweet treat and one drink. All products contain allergens and are prepared in a kitchen environment that also handles allergens including, but not limited to, gluten, wheat, rye, nuts, milk, soya, eggs, sulphites, sesame, seeds and mustard.

If you have any allergies or dietary requirements then please contact the Membership team on:
Telephone: 01726 811932
Email: membership@edenproject.com

Father Christmas Experience:

• The Father Christmas Experience will take place in the Dome tent at the Arena on the main Eden site and pre-booking is essential.
• Each session lasts approximately 40 minutes and will start promptly. Failure to arrive on time for your session might result in entry being refused. The time of your session will be stated on your booking confirmation email.
• All children must be accompanied by an adult, with a maximum of four children per one adult. Adult tickets cannot be exchanged or used as entry for a child.

Ice Skating:

• Each skate session lasts 40 minutes starting at 5pm, 6pm and 7pm with last entry to the rink at 7.15pm. Pre-booking is essential and the time of your session will be stated in your booking confirmation email.
• We advise wearing gloves and Skaters should arrive “rink ready”. We have limited storage and due to the risks associated with handling personal belongings we are unable to keep bulky items (such as coats, bags, pushchairs) stored during your skating session.
• Use of the ice rink is entirely at your own risk and Eden shall not be liable for any death or personal injury, or any theft, loss or damage to personal possessions, unless caused by our negligence or breach of statutory duty.
• Find out how we're keeping everyone safe on the rink here: https://www.edenproject.com/visit/whats-on/ice-skating 
• Skate sizes start at child size 8 (EU 25) and go up to adult size 15 (EU 50). Socks must be worn with skates and we do advise that an extra pair of socks is worn for comfort. We also offer bob skates for toddlers, in size 10 down to approximately size 5. These fit over their shoes but please note that, for smaller sizes in particular, suitability depends upon the style of the shoe.
• Children aged 14 years and over can be unaccompanied both on site and on the ice. Children aged 8 to 13 years need a parent or guardian to be available either on the ice or around the rink. Children aged 7 years and under must be accompanied by a parent or guardian on the ice. We advise 1 on 1 supervision for children aged 18 months to 5 years. Minimum age is 18 months.

• These events require a pre-booked ticket and are only available for Eden Project Members and their guests to attend.
• Please note: guest allowance for this event is a maximum of two adults and three children per Membership.

Tickets and Admission:

• This event requires a pre-booked ticket and is available for Eden Project Members and their guests to attend. Please note that the allowance for this event is a maximum of two adults and three children per individual booking.

Food and drink:

• All event attendees will be offered a complimentary packed lunch. All products contain allergens and are prepared in a kitchen environment that also handles allergens including, but not limited to, gluten, wheat, rye, nuts, milk, soya, eggs, sulphites, sesame, seeds and mustard.

If you have any allergies or dietary requirements then please contact the Membership team on:

Telephone: 01726 811932

Email: membership@edenproject.com

Tickets and Admission:

• Every entry to the Father Christmas experience requires a pre-booked ticket, plus a valid form of Eden Admission, Annual or Locals’ Pass or Eden Project Membership.
• You must also pre-book an associated timed entry slot for all members of your party (including U5s and carers) which is at least 30 minutes earlier than the start of your experience.
• Please note that babies under 12 months of age are free of charge for entry to the Father Christmas experience, but will still require a pre-booked timed entry slot.
• All children must be accompanied by an adult, with a maximum of four children per one adult. Adult tickets cannot be exchanged or used as entry for a child.
• To help Eden Project provide you with the best possible service, we ask you to provide any access requirements you may have when booking your tickets. Please contact the Box Office on 01726 811972/boxoffice@edenproject.com if you will be taking a wheelchair into the experience, as space is limited.
• Dogs are not allowed into the Father Christmas Experience with the exception of assistance dogs.

The Father Christmas Experience:

• The Father Christmas Experience will be located near the Ice Rink on the main Eden Project site.
• Each session lasts approximately 40 minutes and will start promptly. The time will be stated on your ticket.

Refunds and Transfers:

• Tickets are non-refundable, non-transferable and valid for the stated time slot only. 

Your use of and purchase of tickets from this site is governed by the Terms and Conditions as set out below.  

• Eden Box Office tickets each have a unique barcode on them which will be scanned on entry. If the barcode on your ticket has already been scanned the barcode scanner will alert the attendant and you will not be admitted.  
• Skating tickets will have the date and time of your skating slot. These tickets are NON-REFUNDABLE and non-transferable. Skating visitors will need to also present valid admission for Eden and reserve an arrival time slot for their visit; including those who can visit for free, such as personal carers, under-fives.
• We advise skaters to book their Timed Entry slot for Eden for at least 30 minutes prior to their skating slot to avoid any delays in getting to the rink.  
• At peak times you may experience small delays. Each skate session lasts 40 minutes and will start on the hour. We have restricted capacity and to avoid disappointment please book in advance.  
• Use of the ice rink is entirely at your own risk and Eden shall not be liable for any death or personal injury, or any theft, loss or damage to personal possessions, unless caused by our negligence or breach of statutory duty.  
• Skate sizes start at child size 8 (EU 25) and go up to adult size 15 (EU 50).
• Socks must be worn with skates and we do advise that an extra pair of socks is worn for comfort. We also offer bob skates for toddlers, in size 10 down to approximately size 5. These fit over their shoes but please note that, for smaller sizes in particular, suitability depends upon the style of the shoe.   
• We advise wearing gloves. 
• Skaters should arrive “rink ready”. We have limited storage and due to the risks associated with handling personal belongings we are unable to keep bulky items (such as coats, bags, and pushchairs) stored during your skating session.
• Children aged 14 years and over can be unaccompanied both on site and on the ice.  Children aged 8 to 13 years need a parent or guardian to be available either on the ice or around the rink.  Children aged 7 years and under must be accompanied by a parent or guardian on the ice. We advise 1 on 1 supervision for children aged 18 months to 5 years. Minimum age is 18 months.  

Family Ticket: 

• You will need to purchase Eden admission tickets and book a Timed Entry slot if you are going to use the ice rink, as this is situated within the Eden Project.  
• This ticket type includes admission onto the ice for four adults and/or children, and will show the date and time of your skating slot.  
• Tickets are non-refundable and non-transferable.  
• Eden Box Office tickets each have a unique barcode on them which will be scanned on entry. If the barcode on your ticket has already been scanned the barcode scanner will alert the attendant and you will not be admitted. 
• We advise skaters to book their Timed Entry slot for Eden for at least 30 minutes prior to their skating slot to avoid any delays in getting to the rink. 
• Skaters should check-in at the ice rink no earlier than 15 minutes prior to their skating slot.  
• Use of the ice rink is entirely at your own risk and Eden shall not be liable for any death or personal injury, or any theft, loss or damage to personal possessions, unless caused by our negligence or breach of statutory duty.

Discount for Eden Project Members:

• Can only be used for the following when the rink is open during this period: General skating sessions (10% discount applied)  
• For the current schedule please check our website as this is kept up to date throughout the season.  
• Skating visitors will still need to reserve an arrival time slot for their visit; including those who can visit for free, such as personal carers, under-fives.
• Eden Project Membership is non-refundable and non-transferable. The skating discount applies in accordance with your Membership entitlement.  
• Discounted skating can be booked online or in person and is subject to availability and to the ice rink Terms & Conditions which can be found on our website. 
• You will be required to present your Membership card every time you present or book skating tickets and for gaining entry to the Eden Project.  

Parent & Toddler:

• You will need to purchase Eden admission tickets and book a Timed Entry slot if you are going to use the ice rink, as this is situated within the Eden Project.  
• Eden Box Office tickets each have a unique barcode on them which will be scanned on entry. If the barcode on your ticket has already been scanned the barcode scanner will alert the attendant and you will not be admitted.  
• Parent & Toddler is an activity where children aged 5 and under (minimum 18 months) can play with toys on the ice rink. Please wear suitable footwear such as non-slip shoes, eg trainers or wellies, as skates will not be worn for this session.  
• Parent & Toddler is suitable for children aged 18 months to 5 years only.  Adults must accompany children onto the ice rink, but picking up or carrying is not allowed at any time on the ice. There is a maximum of one adult per child; one adult can supervise up to two children. When buying tickets for this activity please only purchase tickets for the children, as the adult will go free onto the ice.  
• We advise skaters to book their Timed Entry slot for Eden for at least 30 minutes prior to their skating slot to avoid any delays in getting to the rink. Skaters should check-in at the ice rink no earlier than 15 minutes prior to their skating slot.  
• Tickets are non-refundable and non-transferable.  
• Use of the ice rink is entirely at your own risk and Eden shall not be liable for any death or personal injury, or any theft, loss or damage to personal possessions, unless caused by our negligence or breach of statutory duty.  
   

Family Fun Skate:

• You will need to purchase Eden admission tickets and book a Timed Entry slot if you are going to use the ice rink, as this is situated within the Eden Project.  
• Eden Box Office tickets each have a unique barcode on them which will be scanned on entry. If the barcode on your ticket has already been scanned the barcode scanner will alert the attendant and you will not be admitted.  
• Family Fun Skate is a family focused session, for parents with young children (aimed at 12yrs and under). Skates must be worn.  This session ticket includes free use of our penguin and snowmen skating aids, on a first come first served basis.  
• We advise skaters to book their Timed Entry slot for Eden for at least 30 minutes prior to their skating slot to avoid any delays in getting to the rink. Skaters should check-in at the ice rink no earlier than 15 minutes prior to their skating slot.  
• Tickets are non-refundable and non-transferable.  

Use of the ice rink is entirely at your own risk and Eden shall not be liable for any death or personal injury, or any theft, loss or damage to personal possessions, unless caused by our negligence or breach of statutory duty.  

Penguin aids: 

• Height restrictions – although there is no minimum height restriction, the user does need to be able to walk and reach the handle; the maximum height for use is 120cm (approx 3’11”) without skates on.  
• Penguins must only be used as a skating aid for children; misuse may result in injury or damage. Penguins are not a ride-on toy.  
• Price - each Penguin costs £5 per 40 minute session in addition to the normal Eden and ice rink admission price.  
• Refunds - the charge covers the full 40 minute session, and there are no refunds or part-refunds if the Penguin is not used or is only used for part of the session. Bookings are non-refundable.  
• If the penguin is not collected within 20 minutes of the start of the session, Eden reserves the right to make the penguin available for resell and the reservation will be lost.  
• Eden reserves the right to refuse use of the Penguin if the above terms are not adhered to, and no refunds will be given.  

Snowmen aids:

• Height restrictions – although there is no minimum height restriction, the user does need to be able to walk and reach the handle; there is no maximum height.
• Snowmen must only be used as a skating aid for children; misuse may result in injury or damage. Snowmen are not a ride-on toy.  
• Price - each Snowman costs £5 per 40 minute session in addition to the normal Eden and ice rink admission price.  
• Refunds - the charge covers the full 40 minute session, and there are no refunds or part-refunds if the Snowman is not used or is only used for part of the session. Bookings are non-refundable.  
• If the Snowman is not collected within 20 minutes of the start of the session, Eden reserves the right to make the Snowmen available for resell and the reservation will be lost.  
• Eden reserves the right to refuse use of the Snowmen if the above terms are not adhered to, and no refunds will be given.  

Lessons:

• Skaters participating in lessons must have a valid form of admission to the Eden Project. We do not require lesson skaters to pre-book a timed entry slot for the day of the lesson skate session.  
• We advise skaters to arrive at Eden 30 minutes prior to their lesson time to avoid any delays in getting to the rink.  
• Lesson skaters need to leave the skating areas after their lessons. General Skating and Patch Ice Sessions are available only if booked and paid for in advance.  
• All lesson skaters must bring their own personal items (gloves, facial tissues, water bottles, etc.). Skaters should arrive “rink ready”. We have limited storage and due to the risks associated with handling personal belongings we are unable to keep bulky items (such as coats, bags, and pushchairs) stored during your skating session.  
• Lesson skaters aged 14 years and over can be unaccompanied both on site and on the ice.  Lesson skaters aged 6 to 13 years need a parent or guardian to be available either on the ice or around the rink.  
• The accompanying parent or guardian is not required to pre-book a timed entry slot for the day of the lesson skate. Any additional party members are subject to general terms and conditions of entrance to Eden and must pre-book a timed slot and have a valid admission ticket.  The minimum age is 6 years old.  
• A booking reference is issued for all Lesson Skate bookings. Eden Box Office tickets each have a unique barcode on them which will be validated on entry. If the barcode on your ticket has already been validated the till will alert the attendant and you will not be admitted.  
• Tickets are non-refundable and non-transferable.  
• Use of the ice rink is entirely at your own risk and Eden shall not be liable for any death or personal injury, or any theft, loss or damage to personal possessions, unless caused by our negligence or breach of statutory duty.  

Ice Patch sessions:

• Skating tickets will have the date and time of your skating slot. These tickets are NON-REFUNDABLE and non-transferable. 
• Skating visitors will need to also present a valid Lesson Skater Pass. 
• Skaters should check-in at the ice rink no earlier than 15 minutes prior to their skating slot.  Any tickets purchased by mistake or without taking the necessary steps to be authorised to skate on patch are non-refundable.  
• Ice Patch sessions are for experienced skaters who are undertaking group lessons or working with a private coach. A minimum equivalent level of NISA L4 is advised. Ice Rink Coaches and Steward Team hold final say.  
• Each skate session lasts 30 minutes. We have restricted capacity and to avoid disappointment tickets must be booked in advance.   
• Use of the ice rink is entirely at your own risk and Eden shall not be liable for any death or personal injury, or any theft, loss or damage to personal possessions, unless caused by our negligence or breach of statutory duty.   
  Skate sizes start at child size 8 (EU 25) and go up to adult size 15 (EU 50). Socks must be worn with skates and we do advise that an extra pair of socks is worn for comfort.  
• We advise wearing gloves. 
• Skaters should arrive “rink ready”. We have limited storage and due to the risks associated with handling personal belongings we are unable to keep bulky items (such as coats, bags, and pushchairs) stored during your skating session.
• Children aged 14 years and over can be unaccompanied both on site and on the ice.  Children aged 8 to 13 years need a parent or guardian to be available either on the ice or around the rink. Children aged 7 years and under must be accompanied by a parent or guardian on the ice. Minimum age is 6 years.   

Lesson Skater Pass:

• Can only be purchased by those subscribed to skating lessons at Eden, those undertaking private lessons, or those authorised by the Eden Ice Rink team.

Used for the following when the rink is open during this period:   

• General skating sessions (50% discount applied)   
• Ice Patch Sessions (exclusive access)  

For the current schedule please check our website as this is kept up to date throughout the season.   

• You will be required to present your card every time you purchase skating tickets and for gaining entry to the Eden Project. Skating visitors will still need to reserve an arrival time slot for their visit; including those who can visit for free, such as personal carers, under-fives.   
• Passes must be bought on site. Discounted skating can be booked online and is subject to availability and to the ice rink Terms & Conditions which can be found on our website. You will be required to present your card every time you present skating tickets and for gaining entry to the Eden Project.   
• The Lesson Skater Pass is non-refundable and non-transferable.  

• Entry to Nature’s Playground is free, but visitors must hold a valid form of admission to the Eden Project.

By being in possession of a valid form of admission to visit Eden Project and making use of Nature’s Playground, you accept the following:

• The use of Nature’s Playground is not risk free and shall be used at the user’s own risk.
• Parents and guardians are responsible for the supervision and behaviour of their children at all times.
• All children must be accompanied by a responsible adult (aged 18 and over) and the adult must remain with the child(ren) at all times. Max 3 children per supervising adult.
• You acknowledge that your/the child’s use of Nature’s Playground and assume all the risks of the child participating in its use including but not limited to any accidents, slips, falls, negligent acts of other participants or effects of weather, and you hereby confirm that you understand that participating is a potentially hazardous activity in which injuries could occur. You also acknowledge that such risks cannot be eliminated entirely without jeopardising the essential qualities of the activity and that while rules, equipment and self-discipline may reduce the risks, the risk of injury does still exist.
• These terms apply for all users of Nature’s Playground, including but not limited to those attending Exclusive Slots and Sessions for Members and Locals’ Passholders, Relaxed Sessions and visitors with any other valid form of admission to Eden Project.

• This offer entitles dads and/or grandads to free entry to Eden on Sunday 16 June 2024, when accompanied by your child(ren).
• This offer is valid for one day entry only. Please note that the rest of your party will need a valid form of admission, such as Membership, an Annual Pass or a Locals' Pass, and all members of the party, including dads and grandads, will need a pre-booked timed entry slot.
• Tickets are non-refundable and non-transferable (this does not affect your statutory rights).
• Offer is subject to availability.
• This offer cannot be used in conjunction with any other offer or discount.

• This offer entitles mums and/or grans to free entry to Eden on Sunday 10 March 2024, when accompanied by your child(ren).
• This offer is valid for one day entry only. Please note that the rest of your party will need a valid form of admission, such as Membership, an Annual Pass or a Locals' Pass, and all members of the party, including mums and grans, will need a pre-booked timed entry slot.
• Tickets are non-refundable and non-transferable (this does not affect your statutory rights).
• Offer is subject to availability.
• This offer cannot be used in conjunction with any other offer or discount.

• Eden Project will be taking part in National Lottery Open Week with a special offer, as detailed above, to National Lottery players who provide proof of purchase.
• This offer will run on 9-17 March 2024.
• You'll have 30 minutes to enter the Eden Project after the time of your entry ticket.
• Booking in advance is required.
• Offer redeemable by: One adult plus one guest.
• Limited availability, tickets must be pre-booked in advance.
• To take advantage of this offer, individuals must pre-book a timed entry ticket online to visit the Eden Project 9-17 March 2024. The ticketholder and one guest will be entitled to free entry to the Eden Project for a timed single visit during these dates. On arrival at the Eden Project, proof of purchase of a National Lottery game (either hard copy ticket or digital) must be presented.
• All National Lottery games (including National Lottery draw-based games and National Lottery scratchcards) purchased in store and online/via app qualify to redeem this offer. The date of draw / purchase is not relevant.
• This entry offer is valid from Saturday 9 March 2024 until Sunday 17 March 2024 only, and is subject to the standard Eden Project operating calendar.
• One National Lottery ticket admits up to two people. All members of the party, including additional visitors who go free anyway (under-5s, carers) must pre-book an online entry ticket.
• Not to be used in conjunction with any other offer, reward/loyalty programme, Eden Membership, family ticket, group booking, online ticket, rail inclusive offers or events/concerts for which there is a separate charge.
• The free entry ticket is valid for one day only.
• Tickets are subject to availability.
• Visitors are advised that not all areas may be operational on the day of their visit.
• The Eden Project has the right to cancel this promotion at any time.
• Your ticket will allow you access to the site during public opening hours and may not include all activities such as skating, concerts etc. and these activities must be booked separately.
• Please check our website www.edenproject.com for details of our opening hours and special events.
• All National Lottery games (including National Lottery draw-based games and National Lottery scratchcards) purchased in store and online/via app qualify to redeem this offer.
• Proof of purchase of a National Lottery game can be either hard copy ticket or digital.
• The date of draw / purchase is not relevant.
• All offers are subject to availability. Eden Project has the right to refuse entry in the event of venue / offer reaching capacity, as well as unforeseen circumstances.
• In the event of queries on the day, the organisations decision is final.
• This offer is not exchangeable.

• FREE day entry for all visitors. This promotional offer is only on 23 November 2023, and is subject to the standard Eden Project operating calendar.
• To take advantage of this offer, the full party must pre-book their admission on our website.
• The free entry ticket is valid for a single entry to Eden Project for one day only, it does not include entry to the Cornwall Christmas Fair which must be booked separately on their website. All tickets are subject to availability.
• Please note that all children visiting Eden must be accompanied by an adult.
• Visitors are advised that not all areas may be operational on the day of their visit.
• Excludes entry to separately ticketed events.
• The Eden Project has the right to cancel this promotion at any time.

• This promotional offer is valid only on 30 September 2023, and is subject to the standard Eden Project operating calendar.
• To take advantage of this offer, the full party must pre-book their admission on our website. Please note that all visitors not included in the offer must have a valid form of admission. On arrival at the Eden Project, proof of age may be requested. The free entry ticket is valid for a single entry for one day only. All tickets are subject to availability.
• Visitors are advised that not all areas may be operational on the day of their visit.
  Excludes entry to separately ticketed events.
• The Eden Project has the right to cancel this promotion at any time.

• This offer is for: x1 Eden Project Bamboo cup plus x1 Hot drink of your choice on the day of your visit to Eden Project.  
• Upon arrival to Eden Project, you will receive a voucher at the Visitor Centre admission gate that you can exchange for your cup and hot drink of choice once at our catering locations. 
• You will be able to choose your cup among different designs as per stock availability on the day of your visit. 
• The Eden Project has the right to cancel this promotion at any time. 

• Payment is required in full to secure your booking at least 48h before the event.
• Cancellations made more than 72 hours prior to the event will receive a 50% refund, and any cancellations made after this point will not receive a refund.
• A separate booking for the cinema is required.
• The Eden Project has the right to cancel this promotion at any time.

• Payment is required in full to secure your booking at least 48h before the event.
• Cancellations made more than 72 hours prior to the event will receive a 50% refund, and any cancellations made after this point will not receive a refund.
• The Eden Project has the right to cancel this promotion at any time.

• Payment is required in full to secure your booking.
• Cancellations made more than 72 hours prior to the event will receive a 50% refund, and any cancellations made after this point will not receive a refund.

Tickets are non-refundable

Tickets are non-refundable.

• Tickets must be booked in advance. We will be in contact to collect a pre-order for food choices and any dietary requirements.
• Bookings are non-transferable. Cancellations made 72 hours before the event will receive a 50% refund. Cancellations made after this time are not refundable.
• Minimum of 2 tickets purchased required.

• Course fees are per learner and are paid before enrolment.
  Standard Eden Project admission tickets, annual or Local Passes, Eden Project
• Memberships and any discount vouchers and tokens do not apply for this course and will not be accepted as course fees.
• No Eden Project admission ticket is required in addition to the course fee.
• Keep a record of your confirmation of payment.
• Course fees cannot be fully refunded.
• Once you have enrolled, learner registration, assessment and administration fees will not be refunded under any circumstances. This amounts to £250.
• If you have any problems completing the course then the first course of action is to contact the Eden team as soon as possible.
• Under extenuating circumstances, a percentage of the course fees may be refunded at Eden’s discretion.
• Additional fees will be incurred where a learner has to re-sit any element of the qualification assessment. This applies to Unit 1 and Unit 2 exams.
• This will be £80 per exam.
• Additional fees will be incurred where a learner wishes to register for an exam after the closing date.
  This will be £30 per exam
• Please see the exam timetable for the closing date for registrations for Unit 1 and Unit 2 exams. Registrations will not be accepted after this date and the late fee will apply.

Cancellation rights and refunds:

• You should always check that any scheduled onsite event is going ahead as advertised.
  Eden will endeavour to inform you of any change or cancellation of any event but will not be responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation if an event doesn’t go ahead.
• Please note that the booking fee and/or any transaction fees are not refundable in these circumstances.
• If for any reason you are entitled to a refund, you must follow our refund instructions. You will be withdrawn from the course and will no longer have access to the course platform and any other benefits.
• Any refund will usually be paid, using the same method you used to purchase the course, within 30 days.
• Refunds will not be offered if you fail to comply with these terms and conditions, under any circumstances.
• Eden reserves the right to cancel or otherwise refuse any enrolment (without refund to the purchaser or any other person) which it reasonably believes has been purchased from an unauthorised third party seller.
• Except where otherwise expressly stated in these booking conditions, the company regrets that it cannot accept liability or pay any compensation where the performance or prompt performance of its contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure".
• In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
• If Eden Project cancels the course for any reason any fees will be refunded in full and we will let you know as early as possible.

• If Eden Project cancels the course for any reason any fees will be refunded in full and we will let you know as early as possible. In the unlikely event that technical issues make delivery impossible from Eden's end the session will be rescheduled for an alternative date.
• We hope you will not need to cancel, but if you find you have no alternative you may be eligible for a partial refund. If you cancel a course no later than two weeks prior to the start date you will receive a refund of 80% of the course cost (20% is deducted for administration fees). Any later we regret no refund will be issued, however, it may be possible to transfer a place to a fellow colleague. All sessions will be run over Zoom. It’s the responsibility of the participant to enable access and technical issues at their end.

For Planet Mark and Morecambe Bay Curriculum:

• Only one place will be allocated per school and the participant must commit to attending all four sessions.

• Our standard terms and conditions apply for all bookings.
• To take advantage of this offer, all visitors must pre-book their admission on our website, we cannot guarantee availability on the day without a booking.
• The Reclaim Workshops are subject to availability. Workshop tickets are non-refundable and non-transferable.
• The Reclaim workshop Ticket is only valid for one workshop, on the selected date.
• Participants must have a valid form of admission to Eden Project.
• Please note that all children taking part in a workshop must be accompanied by an adult.
• Visitors are advised that not all areas may be operational on the day of their visit.
• Each Reclaim workshop ticket excludes entry to any separately ticketed events.
• The Eden Project has the right to cancel this promotion at any time.

• Our standard terms and conditions apply for all bookings.
• To take advantage of this offer, all visitors must pre-book their admission on our website prior to midday, the day prior to the workshop taking place. On arrival at the Eden Project, proof of age or student ID may be requested if applicable for the Passes and Tickets purchased.
• The Eden winter workshops are subject to availability. Eden Tickets for the workshop are non-refundable and non-transferable.
• The winter workshop Ticket is only valid for one entry into Eden and one workshop, on the selected date. The Christmas workshop includes:
  • Entry into Eden for the day.
  • The chosen workshop in our festively dressed Tipi.
  • A lunch voucher valid for one main meal and a cold drink from the Biome Kitchen.
• Eden Project reserves the right to cancel the winter workshop. If the winter workshop experience is cancelled by Eden you will normally be offered a refund. Any transaction fees are not refundable in these circumstances.
• Please note that all children visiting Eden must be accompanied by an adult.
• Visitors are advised that not all areas may be operational on the day of their visit.
• The winter workshop ticket excludes entry to any separately ticketed events.
• The Eden Project has the right to cancel this promotion at any time.

Tickets and Admission:

• All children must be accompanied by an adult (maximum of two adults per child/maximum of three children per supervising adult and everyone attending the workshop requires a pre-booked ticket (at a cost of £2.00 per attendee), plus a valid form of Eden Admission, Annual or Locals’ Pass or Eden Project Membership.
• To help Eden provide you with the best possible service, we ask you to provide any access requirements you may have when booking your tickets. Please contact the Box Office on 01726 811972 boxoffice@edenproject.com if you will be taking a wheelchair into the experience, as space is limited.

Wand Making Workshop Experience:

• The wand making workshop experience will be located in the Tipi’s at the crescent area of the main Eden site.
• Each performance lasts approximately 40 minutes and will start promptly. The time will be stated on your ticket. Please note this is a seated show and we recommend the performance is for children aged 5 and over due to the length of performance and the nature of the activity.
• All children must be accompanied by an adult, with a maximum of three children per one adult.

Refunds and Transfers:

• Tickets are non-refundable, non-transferable and valid for the stated time slot only.

• Each person attending the Botanical Illustration course will need to purchase a Botanical Illustration course ticket. Standard Eden Project admission tickets, annual or Local Passes, Eden Project Memberships and any discount vouchers and tokens do not apply for this event and will not be accepted for admission.
• No Eden Project admission ticket is required in addition to the course fee.
• Make sure you keep your ticket in a safe place, as you would cash, and protect it just like you would any other ticket.
• Tickets cannot be fully refunded. If you cancel a course no later than two weeks prior to the start date you will receive a refund of 80% of the course cost (20% is deducted for administration fees).
• Teas and coffees will be provided but please bring your own packed lunch.
• Cancellation rights and refunds
• You should always check that the event is going ahead at the scheduled date, time and venue. Eden cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.
• If an event is cancelled by Eden you will normally be offered a refund. Please note that the booking fee and/or any transaction fees are not refundable in these circumstances.
• If for any reason you are entitled to a refund, in most cases you must return any tickets you have. You must follow any refund instructions otherwise you may not receive a refund. If these require you to return the tickets, do so promptly and within the time frame communicated to you. Tickets should be returned (with copy of the email or letter entitling you to a refund, or a covering note containing your order reference number and contact information) to the specified address by registered post (or an equivalent secure postal method). Please note that the return postage cost is non-refundable.
• Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the Event or the date that we receive your returned tickets, whichever is later.
• No refunds will be offered under any circumstances if you fail to comply with these terms and conditions.
• Eden reserves the right to cancel or otherwise refuse any ticket (without refund to the ticket holder or any other person) which it reasonably believes has been purchased from an unauthorised third party seller.
• Except where otherwise expressly stated in these booking conditions, the company regrets that it cannot accept liability or pay any compensation where the performance or prompt performance of its contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure".
• In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

• Each person attending the Botanical painting will need to purchase a botanical painting course ticket. Standard Eden Project admission tickets, annual or Local Passes, Eden Project Memberships and any discount vouchers and tokens do not apply for this event and will not be accepted for admission.
• No Eden Project admission ticket is required in addition to the course fee.
• Make sure you keep your ticket in a safe place, as you would cash, and protect it just like you would any other ticket.
• Tickets cannot be fully refunded. If you cancel a course no later than two weeks prior to the start date you will receive a refund of 80% of the course cost (20% is deducted for administration fees).
• Food and drink vouchers are included within the ticket, and will be provided on each day.
• Cancellation rights and refunds
• You should always check that the event is going ahead at the scheduled date, time and venue. Eden cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.
• If an event is cancelled by Eden you will normally be offered a refund. Please note that the booking fee and/or any transaction fees are not refundable in these circumstances.
• If for any reason you are entitled to a refund, in most cases you must return any tickets you have. You must follow any refund instructions otherwise you may not receive a refund. If these require you to return the tickets, do so promptly and within the time frame communicated to you. Tickets should be returned (with copy of the email or letter entitling you to a refund, or a covering note containing your order reference number and contact information) to the specified address by registered post (or an equivalent secure postal method). Please note that the return postage cost is non-refundable.
• Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the Event or the date that we receive your returned tickets, whichever is later.
• No refunds will be offered under any circumstances if you fail to comply with these terms and conditions.
• Eden reserves the right to cancel or otherwise refuse any ticket (without refund to the ticket holder or any other person) which it reasonably believes has been purchased from an unauthorised third party seller.
• Except where otherwise expressly stated in these booking conditions, the company regrets that it cannot accept liability or pay any compensation where the performance or prompt performance of its contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure".
• In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Definitions:

• “Eden”, “we” or “us” means Eden Sessions Limited.
• “you” and “your” means an individual purchasing a Ticket for an Event.
• “Event” means a live music event organised by Eden.
• “Site” means the Eden Project site situated in Bodelva, Par, Cornwall, PL24 2SG.
• “Arena” means the arena situated in front of the stage used for Events at the Site.
• “Ticket” means a ticket issued by Eden allowing access to an Event.
• “Privacy Policy” means Eden’s privacy policy as amended from time to time and available online at www.edenproject.com/privacy-policy.
• “writing” and “written” includes emails.

Information about us and how to contact us:

• We are Eden Sessions Limited, a company registered in England and Wales. Our company registration number is 12084015 and our registered office is at Eden Project, Bodelva, Par, Cornwall, PL24 2SG. Our registered VAT number is: 328 1327 16.
• You can contact us by telephoning our customer service team at 01726 811911 or by writing to us at boxoffice@edenproject.com of Eden Sessions Limited, Eden Project, Bodelva, Par, Cornwall. PL24 2SG. 
• If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provide to us in your order.

These terms and conditions:

• The purchase of a Ticket from this website and the use of a Ticket, whether by you or any other person, are governed by these terms and conditions.

Our contract with you:

• Eden cannot accept your order until you have paid for it in full. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. Whether or not you receive the e-mail, Eden’s acceptance of your order will create a legally binding contract between you and us.
  Eden reserve the right not to supply you at its discretion, in which event any sums you have paid will be refunded.
• Once your order has been accepted, a Ticket cannot be transferred, resold, exchanged, refunded or returned other than for the reasons set out in these terms and conditions.

Delivery and transaction costs:

The prices of Tickets displayed for sale on this website:

• include VAT at the appropriate rate; but
• exclude any delivery or transaction costs (such as booking fees), which will be displayed to you on our website.

Purchasing tickets:

• Make sure you keep your tickets in a safe place as you would do for cash, and protect them as you would any other tickets.
• Eden cannot be held responsible for lost or stolen tickets.

Cancellation rights and refunds:

• If Eden cancels an Event or makes significant changes to the venue, date, show time or headline act, Eden will make reasonable efforts to inform you. If an event is rescheduled, changed or moved, Eden will give you the option of either retaining or exchanging your tickets for the new date/location, or alternatively claiming a refund. If an Event is cancelled by Eden you will normally be offered a refund. Please note that the booking fee and/or any transaction fees are not refundable in these circumstances.
  Note that an event or events beyond Eden’s reasonable control may require us to cancel and/or postpone this event. Events beyond our reasonable control could include but are not limited to: an earthquake, flood, snow, storms, fire, typhoon and other natural disasters, acts of God, war, revolution, armed conflict, terrorist attack, a spreading infection, epidemic, pandemic or any other disease.
• If such an event occurs and we are unable to proceed with the event that you have purchased tickets for, we will notify you as soon as practically possible.
• We will try and re-arrange the event for another date. If the event is rescheduled and the date is not suitable for you or we are unable to reschedule the event, you will be entitled to a full refund.
• You should always check that an Event is going ahead at the scheduled date, time and venue. Eden cannot guarantee to inform you of any change or cancellation of any Event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or services or other compensation.
  If for any reason you are entitled to a refund, you must return any Ticket you have unless notified otherwise in writing by Eden. You must follow any refund instructions notified to you by Eden or you may not receive a refund. If these instructions require you to return a Ticket, you must do so promptly and within the timeframe communicated to you. Tickets should be returned (with copy of the email or letter entitling you to a refund, or a covering note containing your order reference number and contact information) to the specified address by registered post (or an equivalent secure postal method). Please note that the return postage cost is non-refundable.
  Eden will make reasonable attempts to pay any refund given using the same method you used to purchase the Ticket and within 30 days of the original date of the Event or the date that we received your Ticket (whichever is later).
• No refunds will be offered under any circumstances if you fail to comply with these terms and conditions.
• Eden reserves the right to cancel or otherwise refuse any Ticket (without refund to you or any other person) which it reasonably believes has been purchased from an unauthorised third party seller.

Attending an Event:

• 
  Each Ticket has a unique barcode which will be scanned when you arrive at a ticketing desk on Site. If the barcode on your Ticket has already been scanned you will not be admitted to the Event. If a Ticket is duplicated and more than one copy is shown at the ticketing desks, the barcode scanner will alert the attendant that the Ticket has already been scanned.
• All Events are open air, with no covered viewing areas and there are no seats available.
  Last admission to an Event is 9.30pm.
• The following are not permitted at an Event:
  • alcohol (other than that sold at the Event by Eden or its licensees);
  • weapons, ammunition, explosives, fireworks, flares, laser pens, or any other item which may be interpreted as a potential weapon including sharp or pointed objects (e.g. knives);
  • glass bottles, glass containers, cans (except those sold at the event);
  • illegal substances;
  • cameras capable of taking professional quality images;
  • umbrellas;
  • chairs (including folding chairs, inflatable chairs or stick chairs that don’t have a rubber foot);
  • prams, pushchairs or children’s buggies; or
  • items which artists performing at an Event or their management have asked us to prohibit.
• Any liquid containers that are open (i.e. no longer sealed) will be emptied. Non-metal reusable, empty water bottles are permitted (which you are able to fill at our free water stations around site).
• Eden reserves the right to conduct security searches and confiscate any item which, in its or its representatives’ reasonable opinion, may cause danger or disruption to other members of the audience or the Event (regardless of whether or not such item is illegal or is carried for specific purposes) or is one of the items not permitted as listed above.
• Eden reserves the right to eject or refuse admission and refunds will not be given to anyone ejected or refused entry:
  • for refusing to leave an item not permitted on site;
  • for refusing to be searched;
  • who appears to be under the influence of alcohol or drugs; and/or
  • in our reasonable opinion, whose behaviour would affect the enjoyment of others or the running of the event or lead to a breach of any licensing conditions applicable at Eden.
• The obstruction of access-ways, exits or entrances or congregating in non-designated areas is strictly forbidden.
• Ticket holders shall not bring into the venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials.
  Performance times vary so please check our website before arrival. Please note we occasionally have to make changes to on-stage times for artists on the day of the Event.
• Audiences will be subjected to continuous high sound levels and strobe lighting may be used.
• Professional cameras and video/audio equipment are strictly prohibited. Live video/audio recordings made without permission are prohibited.
  CCTV and film cameras may be present. This includes filming by security staff carried out for the purposes of providing the safety of visitors, and filming and/or photography of the Event by the Eden or the artists. By attending an Event, Ticket holders consent to filming and sound recording of themselves as members of the audience. Eden may use such films and recordings (including any copies) without payment.
• Park and ride buses only operate to the top car parks (Cherry, Melon, Mango and Lemon) on Event nights. Buggy assistance is not available on the Site after 6pm. Park and Ride buses continue throughout the evening.
• Sessions Plus Garden Bar ticketholders will enjoy complimentary drinks within the ticket package purchase. This will include cider, beer, wines and spirits. These drinks are strictly for the ticketholder and a maximum of two drinks will be served per ticketholder, per visit to the bar. The staff reserve the right to stop serving ticketholders if it is believed an abuse of these terms and conditions is taking place. Shots, straight spirits and cocktails are strictly not included in this ticket type. Complimentary drinks are available from the Sessions Plus Garden Bar only. The ticketholders will not be served at any other of the bars on a complimentary basis.

Children attending an Event:

• Please check the age restriction for each Event on the Eden Sessions website.
• All children attending eligible Events will require a Ticket if they are over 12 months old.
  Children under 12 months are admitted free of charge but only if carried in their parents’ arms or in a sling and will not be admitted into the Arena. NB: we do not allow prams and pushchairs on site from 6pm onwards.
• Under 16s must be accompanied at all times at an Event by an adult aged 18 or over on a ratio of one adult to two children and we recommend that children attending are aged 12 or over.

Dogs:

• Dogs are not permitted to any Event, except for registered assistance dogs.

Accessibility:

• For access information please contact us before purchasing a Ticket. If you require access to the Accessible Viewing Platform, you will need to purchase an Accessible Viewing Platform Ticket (not an Arena Ticket).
• Each Accessible Viewing Platform Ticket also includes admission for one assistant/companion on the platform. All other members of your group must purchase a Ticket for the Arena and unfortunately (due to capacity limitations) will not be able to accompany you on the platform.
• When purchasing your Accessible Viewing Platform Ticket, you will be requested to complete an accessibility form as part of the booking process. Viewing positions are available for those who may be more vulnerable. These are limited and are allocated on a first come, first served basis on the night. We reserve the right to restrict the number of guests accompanying people in this area, in order to accommodate the people who need the area. Note that this area has restricted viewing.

General:

• Any personal data that we collect, use or process in relation to an agreement concluded with you in connection with these terms and conditions will be dealt with in accordance with our Privacy Policy.
• You are advised to check your purchase details upon receipt. It is your responsibility to inform Eden of any change of address, contact phone number or email address, both before and after receipt of your Ticket. Please note that our method of contact if you book online is by email, so care should be taken to provide a current valid email address.
  Neither Eden nor any of its directors, employees or agents will be liable for any damage or loss to your personal property that you otherwise incur as a result of an Event.
  Eden does not seek to exclude its liability to you for death or personal injury caused by its negligence, fraud or any other liability which cannot lawfully be excluded or limited.
  Your statutory rights are not affected.
• If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions are not affected and will remain in force.
• The purchase by you of a Ticket and these terms and conditions (and any contractual or non-contractual matters arising in relation to these terms and conditions) are governed by English law and any disputes arising out of any transaction between you and us are subject to the exclusive jurisdiction of the English courts.

This upgrade does not include a valid entry ticket to the show. You must have a valid Eden Sessions ticket for the show in order to add the early entry to the arena.

• Early Entry to the arena will allow access for the ticketholder to the arena 15 minutes before the arena opens to standard arena ticket holders.
• Timing of the arena opening is subject to change and the Early Entry time will be confirmed in the pre-show communication, on the Eden Sessions website and across site on the information boards on the event day. Please check these timings ahead of arriving at the venue and leave enough time to pass through the Visitors Centre to collect the correct wristbands.
• Ticketholders with Early Entry must validate both booking references/tickets (the concert ticket and the Early Entry ticket) at the Visitor Centre on arrival, two separate wristbands will be issued. Please have both booking confirmations ready at the Visitor Centre and use the Early Entry to the arena ticket desk to collect your wristbands.
• A designated area will be signposted on site to direct you to the Early Entry queueing area. Early Entry to the arena will be to the right of the arena, as you come down the Zig Zag path or the main steps to the arena. Access for Early Entry will be at the Plane Tree Steps arena entrance, next to the relaxed viewing area.
• If ticketholders are late to arrive at the Visitors Centre and do not collect the Early Entry to the arena wristbands until after the main arena opens to standard arena ticket holders, no refunds will be issued. 

• Your Inside Track Pass, which you will receive by email confirmation, is valid for the 2023 Eden Sessions only and cannot be used in conjunction with any other event at the Eden Project. Only one Inside Track Pass per person, any duplicate orders will be cancelled.
• As an Inside Track Pass holder you will receive a maximum of three days to purchase two Eden Sessions tickets per gig. If you have purchased an Inside Track Pass and Eden Sessions Ltd are unable to process your request for tickets to an announced Session, due to technical or other issues at our end, we will honour your option to purchase up to two tickets and no further liability shall be due from Eden Sessions Ltd.
• Inside Track Pass fees cannot be refunded or exchanged and Inside Track Passes are non-transferable. The Inside Track Pass is for the registered pass holder’s personal use only.
• The Inside Track Pass does not offer any admission to The Eden Project; the Pass allows the advance purchase of two tickets per Eden Session during the Inside Track purchase window of each event.
• You are obliged to provide correct contact details, including a valid e-mail address when you apply for the Inside Track Pass and failure to do so may invalidate your Inside Track Pass. Responsibility to provide accurate information is continuous throughout the validity of the pass and you must inform us of any changes to your contact details immediately.
• If you have any questions about your Inside Track Pass or need to change any personal details then please contact the Box Office on 01726 811972 or email boxoffice@edenproject.com
• By signing up to Inside Track you give us permission to contact you regarding the Inside Track Pass entitlements.

• There is no need to purchase Eden admission tickets for this activity. However, if you choose to visit Eden after the club you’ll need to purchase Eden Project admission tickets, or hold an Eden Project Membership, Annual Pass or Locals' Pass and book your timed entry slot.
• Tickets are non-refundable, non-transferable and valid for the stated date only.
• Please do not attend the session if you are unwell or have any symptoms of Covid-19.
• We advise you to arrive at Cherry car-park near Eden’s North Gate entrance at least 15 minutes before the start of the session to allow for a prompt start.
• The sessions are most appropriate for children aged 2 to 5 years, however all are welcome. You can bring up to two children aged five and under (with a maximum of one adult per child). Babies in arms, slings, pushchairs or back packs can come for free. There is no need to buy tickets for accompanying adults or babies.
• Adults and children need to attend suitably dressed for the weather conditions including closed-toe footwear with a good grip and warm, waterproof outer layers.
• To help Eden provide you with the best possible service, please provide any access requirements or information about your child’s special needs, allergies and/or intolerances, when booking your places.

We reserve the right to prevent you taking part in our programmes for the following reasons: 

• If you are a danger to yourself or others. 
• If you appear to be unwell.  
• If you are under the influence of non-prescription drugs or alcohol.  
• If you don’t inform us of any health conditions that might affect your enjoyment of and/or participation in the activity.  

• The details you provide will be stored securely. The Eden Project will contact you to administer and evaluate this activity, and may ask you to contribute to surveys and feedback. The Eden Project may need to share data related to this activity with third parties, including funders, for evaluation and auditing purposes.
• Participating in ‘Little Eden’ is entirely at your own risk and you accept full responsibility for you and your child’s/children’s safety and wellbeing at all times during the activity. Eden accepts no liability for any losses arising from your decision to participate, nor does it make any representation in relation to the suitability of this activity for you.
• Eden Team must book by phone to receive their reduced rate 01726 811972. Eden Members must first log-in to unlock their discount and then book using the link provided.

Cancellation rights and refunds:

• You should always check that the event is going ahead at the scheduled date, time and venue. Eden cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.
• If an event is cancelled by Eden you will normally be offered a refund. Please note that the booking fee and/or any transaction fees are not refundable in these circumstances.
• If for any reason you are entitled to a refund, in most cases you must return any tickets you have. You must follow any refund instructions otherwise you may not receive a refund.
• Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the Event or the date that we receive your returned tickets, whichever is later.
• No refunds will be offered under any circumstances if you fail to comply with these terms and conditions.
• Eden reserves the right to cancel or otherwise refuse any ticket (without refund to the ticket holder or any other person) which it reasonably believes has been purchased from an unauthorised third-party seller.
• Except where otherwise expressly stated in these booking conditions, the company regrets that it cannot accept liability or pay any compensation where the performance or prompt performance of its contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure".
• In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

• Tickets are non-refundable, non-transferable and valid for the stated date only.
• Adults require a valid form of admission to the Eden Project. An Annual pass, Local’s Pass or Eden Project Membership is required.
• Please do not attend the session if you or your child are unwell or have any symptoms of Covid-19.
• Music in the Med is an interactive session for under-5s accompanied by their parents, grandparents or carers. The session is best suited for children aged 1-5 years.
  Please book spaces for the number of children attending. Up to three children can attend with one adult. Group size is limited and booking is essential. If you can no longer attend, please contact boxoffice@edenproject.com Our facilitators will aim to keep your booked space until ten minutes after the session begins, after which time we cannot guarantee your spot.
• Children (especially under 3s) must be supervised by their parent, grandparent or carer at all times, especially when using the instruments. Resources are selected for their suitability and checked regularly but could pose a risk of choking, strangulation, or injury, especially if not used as intended.
• Participating in ‘Music in the Med’ is entirely at your own risk and you accept full responsibility for you and your child’s/children’s safety and wellbeing at all times during the activity. Eden accepts no liability for any losses arising from your decision to participate, nor does it make any representation in relation to the suitability of this activity for you.
• To help Eden provide you with the best possible service, we ask you to provide any access requirements or information about your child’s special needs when booking your places, including allergies and intolerances.

We reserve the right to prevent you taking part in our programmes for the following reasons:

• If you are a danger to yourself or others.
• If you appear to be unwell.
• If you are under the influence of non-prescription drugs or alcohol.
• If you don’t inform us of any health conditions that might affect your enjoyment of and/or participation in the activity.

• The details you provide will be stored securely. The Eden Project will contact you to administer and evaluate this activity, and may ask you to contribute to surveys and feedback.
• The Eden Project may need to share data related to this activity with third parties, including funders, for evaluation and auditing purposes.
  We advise you arrive at the car-parks at least 15 minutes before the start of the session to allow time to check-in at the Visitors Centre and walk through the gardens for a prompt start.

Cancellation rights and refunds:

• You should always check that the event is going ahead at the scheduled date, time and venue. Eden cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.
• If an event is cancelled by Eden you will normally be offered a refund. Please note that the booking fee and/or any transaction fees are not refundable in these circumstances.
• If for any reason you are entitled to a refund, in most cases you must return any tickets you have. You must follow any refund instructions otherwise you may not receive a refund. If these require you to return the tickets, do so promptly and within the timeframe communicated to you. Tickets should be returned (with copy of the email or letter entitling you to a refund, or a covering note containing your order reference number and contact information) to the specified address by registered post (or an equivalent secure postal method). Please note that the return postage cost is non-refundable.
• Eden reserves the right to cancel or otherwise refuse any ticket (without refund to the ticket holder or any other person) which it reasonably believes has been purchased from an unauthorised third-party seller.
• Except where otherwise expressly stated in these booking conditions, the company regrets that it cannot accept liability or pay any compensation where the performance or prompt performance of its contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure".
  In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, pandemic and all similar events outside our control.
• Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the Event or the date that we receive your returned tickets, whichever is later.
• No refunds will be offered under any circumstances if you fail to comply with these terms and conditions.
• You should always check that the event is going ahead at the scheduled date, time and venue. Eden cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refund

• Tickets are non-refundable, non-transferable and valid for the stated date only.
  Please do not attend the session if you or your baby are unwell or have any symptoms of Covid-19.
• You must have medical clearance for you and your baby to participate before attending the session. The sessions are appropriate for babies from 12 weeks until mobile and post-natal mothers, after their post-natal check.
• Babies/Children must be accompanied by a parent, grandparent or carer and supervised all times. Up to 2 babies can attend with 1 adult.
• Numbers in the class are limited so the Eden Project must be notified of additional adults and children who wish to attend.
• Participating in ‘Yoga Buds’ is entirely at your own risk and you accept full responsibility for your/and your baby’s/babies’/child’s/children’s safety and wellbeing at all times during the activity. Eden accepts no liability for any losses arising from your decision to participate, nor does it make any representation in relation to the suitability of this activity for you.
• You are fully aware that the classes require physical exertion which can possibly cause physical injury. You understand and accept the risks involved.
• You represent and warrant that you and your baby are physically fit and have no medical condition that would prevent your participation in this Yoga class.
• Exercise must be performed at a pace which feels comfortable for you and, if any exercise/movement causes you pain, you should stop immediately. You must be responsive to your baby’s needs. If your baby is showing signs of distress or discomfort, you must stop immediately.
• To help Eden provide you with the best possible service, we ask you to provide any access requirements or information about you or your child’s special needs, including allergies and intolerances, when booking your places.

We reserve the right to prevent you taking part in our programmes for the following reasons:

• If you are a danger to yourself or others.
• If you appear to be unwell.
• If you are under the influence of non-prescription drugs or alcohol.
• If you don’t inform us of any health conditions that might affect your enjoyment of and/or participation in the activity.

• Details you provide will be stored securely. The Eden Project will contact you to administer and evaluate this activity, and may ask you to contribute to surveys and feedback.
• The Eden Project may need to share data related to this activity with third parties, including funders, for evaluation and auditing purposes.
• We advise you arrive at the car-parks at least 20 minutes before the start of the session to allow time to check-in at the Visitors Centre and walk through the gardens to the Med Biome for a prompt start.

Cancellation rights and refunds:

• You should always check that the event is going ahead at the scheduled date, time and venue. Eden cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.
• If an event is cancelled by Eden you will normally be offered a refund. Please note that the booking fee and/or any transaction fees are not refundable in these circumstances.
  If for any reason you are entitled to a refund, in most cases you must return any tickets you have. You must follow any refund instructions otherwise you may not receive a refund. If these require you to return the tickets, do so promptly and within the timeframe communicated to you.
• Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the Event or the date that we receive your returned tickets, whichever is later.
• No refunds will be offered under any circumstances if you fail to comply with these terms and conditions.
• Eden reserves the right to cancel or otherwise refuse any ticket (without refund to the ticket holder or any other person) which it reasonably believes has been purchased from an unauthorised third-party seller.
• Except where otherwise expressly stated in these booking conditions, the company regrets that it cannot accept liability or pay any compensation where the performance or prompt performance of its contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure".
• In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, pandemic and all similar events outside our control.

• A valid form of admission to the Eden Project - an Annual pass, Nature’s Way Pass, Local’s Pass or Eden Project Membership – is required.
• Tickets are non-refundable, non-transferable and valid for the stated date only.
  Participants must be able to walk or wheel independently without stopping for at least 10 minutes. Walk leaders and/or staff members cannot offer 1:1 support. Carers are welcome to attend and support participants. Golf buggy transfers are available if required and walkers can use their aids to walk or wheel.
• Walkers and wheelers participate in the walking group at their own risk.
• Participating in the Nature’s Way Walk is entirely at your own risk and you accept full responsibility for your safety and wellbeing at all times during the activity. Eden accepts no liability for any losses arising from your decision to participate, nor does it make any representation in relation to the suitability of this activity for you.
• You represent and warrant that you are physically able to participate in this activity.
• You accept full responsibility for your wellbeing at all times during the activity.
• Exercise should be performed at a pace which feels comfortable for you. If you feel pain, you should stop immediately.
• Please wear suitable clothing and footwear for the activity and the weather conditions.
  We advise you to arrive at least 15 minutes before the start of the session to allow time for parking and check-in at the Visitors’ Centre. Walks will begin promptly at 10.30am.
  Do not attend the session if you are unwell or have any Covid symptoms. Keeping a social distance is advised throughout the session.
• To help Eden provide you with the best possible service, we ask you email additional requirements or information to natureconnections@edenproject.com.

We reserve the right to prevent you taking part in our projects for the following reasons :

• If you are a danger to yourself or others.
• If you appear to be unwell.
• If you are under the influence of non-prescription drugs or alcohol.
• If you don’t inform us of any health conditions that might affect your enjoyment of and/or participation in the activity. 

• Details provided will be stored securely. The Eden Project will contact you to administer and evaluate this activity, and ask you to contribute to surveys and feedback.

Cancellation rights and refunds:

• You should always check that the event is going ahead at the scheduled date, time and venue. Eden cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.
• If an event is cancelled by Eden you will normally be offered a refund. Please note that the booking fee and/or any transaction fees are not refundable in these circumstances.
• If for any reason you are entitled to a refund, in most cases you must return any tickets you have. You must follow any refund instructions otherwise you may not receive a refund. 
• Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the Event or the date that we receive your returned tickets, whichever is later.
• No refunds will be offered under any circumstances if you fail to comply with these terms and conditions.
• Eden reserves the right to cancel or otherwise refuse any ticket (without refund to the ticket holder or any other person) which it reasonably believes has been purchased from an unauthorised third-party seller.
• Except where otherwise expressly stated in these booking conditions, the company regrets that it cannot accept liability or pay any compensation where the performance or prompt performance of its contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure.”
• In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, pandemic and all similar events outside our control.

• In addition to the hire of equipment, visitors will need to present valid admission for Eden and reserve an arrival time slot for their visit; including those who can visit for free, such as personal carers, under-fives.
• The hire of equipment is specific to the date of the booking. Hire charges are non-refundable and non-transferable.
• Scooter users must be under 220kg/31.5stone.
• Only the person hiring the scooter shall use the equipment; they will not let anyone else ride on the equipment with them.
• Equipment must only be used on designated pathways.
• Due care and attention must be taken whilst using the equipment, including: Maintaining a speed that is comparable to walking pace: and avoiding contact with other objects and other people
• Equipment is used at your own risk, and you will be responsible for the cost of any damage caused by yourself to the equipment or any property, while the equipment is in your possession.
• If you suffer any damage or injury as a result of, or in the course of using the equipment, whether or not the injury or damage is caused or contributed to by any negligence on the part of the EDEN PROJECT LTD, You will release the EDEN PROJECT LTD from any liability to me.
• If any other person or entity suffers injury or damage as a result of, or in the course of your use of the equipment, whether or not the injury or damage is caused or contributed to by any negligence on the part of the EDEN PROJECT LTD, you will indemnify the EDEN PROJECT LTD against any resultant liability.
  10. Equipment must not be taken beyond the Outer Estate.
• If you do not collect your Scooter by 1:00pm on the day of your booking and you do not contact our Box Office Team to advise of late arrival we reserve the right to issue the Scooter to another guest. Please make sure you check-in at our Visitor Centre by 1:00pm to collect your Scooter.
• Scooters are to be returned to the Visitor Centre by the advertised closing time.
• Mobility Scooters remain the property of Eden Project Ltd.
• Personal belongings left unattended on Mobility Scooters are not the responsibility of Eden Project and are left at your own risk.

• In addition to the hire of equipment, visitors will need to present valid admission for Eden and reserve an arrival time slot for their visit; including those who can visit for free, such as personal carers, under-fives.
• The hire of equipment is specific to the date of the booking. Hire charges are non-refundable and non-transferable.
• Children must be able to support themselves in the stroller; they are not suitable for babies and children under 18-months.
• Single strollers have a maximum user weight of 60lbs/27kg. Double strollers have a maximum combined user weight of 100lbs/45kg
• Equipment must only be used on designated pathways.
• Equipment is used at your own risk, and you will be responsible for the cost of any damage caused by yourself to the equipment or any property, while the equipment is in your possession.
• If you suffer any damage or injury as a result of, or in the course of using the equipment, whether or not the injury or damage is caused or contributed to by any negligence on the part of the EDEN PROJECT LTD, You will release the EDEN PROJECT LTD from any liability to me.
• If any other person or entity suffers injury or damage as a result of, or in the course of your use of the equipment, whether or not the injury or damage is caused or contributed to by any negligence on the part of the EDEN PROJECT LTD, you will indemnify the EDEN PROJECT LTD against any resultant liability.
• Strollers must not be taken beyond the Visitor Centre into the car parks.
• If you do not collect your Stroller by 1:00pm on the day of your booking and you do not contact our Box Office Team to advise of late arrival we reserve the right to issue the Strollers to another guest. Please make sure you check-in at our Visitor Centre by 1:00pm to collect your Stroller.
• Strollers are to be returned to the Visitor Centre by the advertised closing time
• Strollers remain the property of Eden Project Ltd.
• Personal belongings left unattended on Strollers are not the responsibility of Eden Project and are left at your own risk.