Accessibility guide

1. Before you arrive: planning your visit and personal assistance
2. How to get to the Eden Project
3. When you arrive
4. During your visit
5. When you leave
6. Useful contacts

Visit AccessAble for supplementary in depth accessibility guides.

Assistance dogs

Assistance dogs are welcome at Eden and water is available for them around the site. Find out more about bringing dogs to the Eden Project.

Personal assistants

If you have personal assistants to help you, there is no admission charge for them.

Wheelchairs

We welcome all types of mobility vehicles and we also have a number of manual wheelchairs (approx 25) which are free of charge and available to borrow on a first come first served basis. Booking is not necessary for the manual chairs. These are available in the Apple car parks and Visitor Centre. All wheelchairs are routinely cleaned by stewarding staff before and after use.

A self-propelled wheelchair is available to book in advance. Having access to the wheels means you can change the direction you are facing without relying on another person. 

If you would like to book a self-propelled wheelchair, please get in touch directly with the Eden Team by emailing boxoffice@edenproject.com or call us on 01726 811911.

Electric mobility scooters

Our mobility scooters are perfect for anyone who requires more assistance getting around. We have six scooters (subject to operational availability) which are available to book in advance. 

The day-hire cost is £20, which goes towards the provision of this service, and is non-refundable. You will still require a valid form of Eden admission for your visit.

The weight limit for these chairs is 31.5 stone (441 pounds/200kg), and you can find out more in our scooter safety guide.

You can book a scooter below (subject to availability), or for more information please get in touch directly with the Eden Team by emailing boxoffice@edenproject.com or call us on 01726 811911.

All-terrain Tramper mobility scooter 

We are pleased to partner with Countryside Mobility to offer an all-terrain ‘Tramper’ mobility scooter, enabling you to discover our extensive Outdoor Gardens. Able to take on the steeper gradients of our former clay-pit, the Tramper allows previously challenging areas to be easily explored.

As we have just one Tramper available for hire, it is strongly recommended to book ahead. There is a hire charge for this service.

If you would like to book a Tramper please get in touch directly with the Eden Team on boxoffice@edenproject.com or call us on 01726 811911.

Information for people with visual impairment

• We have a Braille guide book available on site that you can use for your visit.
• We have a text reader that can be borrowed to read and interpret signs.
• You are able to pre-book an Access Guide to support your visit – please telephone 01726 818558 or email accessbookingsteam@edenproject.com for information.

Children's pushchairs

We have a range of single and double pushchairs (subject to operational availability) which are available to book in advance below. 

The day-hire cost is £10 for a single pushchair, and £14 for a double pushchair. This fee is non-refundable. You will still require a valid form of Eden admission for your visit.

Single pushchairs have a maximum user weight of 60lbs/27kg. Double pushchairs have a maximum combined user weight of 100lbs/45kg).

Please check our Directions page, which includes information on how to get here on foot, by bike, car, public transport, or from the airport.

Parking

When you drive into the Eden Project please display your Blue Badge clearly if you have one. If you are not a Blue Badge holder but require certain access needs, please speak to a car park attendant on arrival or contact us on 01726 818558 prior to your visit. 

We have three access designated car parks in Apple 1, Apple 2 and Banana. These are not solely limited to those who are in possession of a Blue Badge and can also be utilised by those who have mobility issues, require a wheelchair or have organised access assistance. 

If you have any questions about accessible parking and access issues please call our Access Eden helpline on 01726 818558 or 01726 811911 for the main switchboard.

Accessible parking

There are manual wheelchairs available in Apple 1 and Apple 2 car parks. To get to the Visitor Centre from Apple 1 and Apple 2 car parks you need to go down a tarmac path. The path is 32 metres long. The gradient is 1:18 with a short steeper section at 1:10.

You can book assistance before you arrive by telephoning our access line on 01726 818558 or 01726 811911 for the main switchboard. 

Drop-off points

Apple 1 car park is available as a drop-off point – for directions just ask any of our car park stewards. If further assistance is required please call the steward team on 07791 202559.

Taxi drop-off

The taxi drop off point is Banana coach park where you will also find toilet facilities and lockers.

Visitor Centre

In front of the Visitor Centre there is a covered area. This area has flat level access. There are toilets and a cash point and on the right is the Visitor Centre where you enter the Eden Project. We're excited to confirm that we are now once again accepting cash at the Eden Project. If you need to borrow a wheelchair or would like assistance please see a steward in the Visitor Centre.

Accessible toilets

Accessible facilities are open in the Visitor Centre, the Core building, and the top floor and ground floor of the Link building (in between the Biomes).

A Changing Places toilet is also available in the Visitor Centre. The Changing Places accessible toilet in the Visitor Centre includes a height adjustable changing bench, a hoist system, shower and space for one person with a disability and up to two personal assistants. 

We also have ADI toilets on site for the blind or visually impaired: one in the Link and one in the Visitor Centre.

Pick-up point

We invite you to use Apple Car Park 1 as a pick-up point. 

Buses

Buses leave from our Banana carpark. You can find out more about timetables on our directions page.

Feedback

We are always looking for feedback, good or bad, on the service and experience that we provide. Please take the time to let us know about your visit, what worked and what could work better.

Eden information line

Telephone 01726 811911 for general information.

Box office

Email boxoffice@edenproject.com for box office enquiries.

Eden Access volunteers

Telephone 01726 818558

Powerchair bookings

01726 811911

Countryside Mobility

Countryside Mobility provide our all-terrain ‘Tramper’ mobility scooter.

Sensory Trust

This access guide for the Eden Project has been developed by the Sensory Trust. The guide is based on the Access Chain which looks at access through the stages of a visitor’s experience.

Supplementary guide

Visit AccessAble for supplementary in depth accessibility guides.

Find out how the Eden Trust is committed to safeguarding your personal data.